Services informatiques dans le secteur des soins de santé
Étude de cas :
A Quick Q&A with Donald Lester, Network
Network and Telecom Manager
The Everett Clinic
2 200 employés
307 000 patients with 880 000 annual visits
25 buildings across 8 communities
One data center
Quels sont les défis de la mise en réseau auxquels vous êtes confrontés ?
Tout centre de données ou problème de performance réseau peut avoir un impact direct sur les services à la clientèle et nous nous efforçons toujours d'éliminer ou de réduire ces problèmes.
Qu'est-ce qui vous a amené à chercher une nouvelle solution ?
OptiView XG fournit des diagnostics entre chaque couche d’ordre supérieur au centre de traitement des données et les intègre de manière transparente à TruView.
The Everett Clinic has a unique way of using the OptiView XG. Can you describe how you use the mobile tester?
The great thing about the XG is that it can go where you need it. Right now we need it in our data center, so that’s where it sits 24/7 to provide hop-to-hop analysis in support of our TruView monitoring system. When we need to dive in and get detailed packet information, the XG delivers.
The data center is our central site and enables the delivery of our applications. If it doesn’t perform, patient care can be negatively impacted. Take Epic as an example – our primary system for maintaining electronic health records. It’s a huge multi-tiered application suite that includes several smaller applications that all bounce from server to server, gathering data requests from different sources and funneling back responses to our clinical and administrative teams. When a doctor in an exam room wants real-time patient data, he uses the Epic system. If the performance among these servers and applications runs too slow, it can result in poor patient care. We can’t let that happen.
“We see a lot of possibilities with the OptiView XG platform and have had some interesting discussions with NetScout. We’re excited for future updates and upgrades that will allow us to leverage the XG in a lot of new and wonderful ways well into the future."
With so many applications talking to each other all the time, the data-intensive environment is ripe for performance issues. The larger TruView system identifies issues and helps the IT team tweak and adjust the network. Adding the OptiView XG allows us to run hop-to-hop diagnostics in the data center and integrate the data automatically and seamlessly into TruView.
So you find value in OptiView XG even though it’s only deployed in the data center?
Definitely. There are other tools out there that we could use, but the OptiView XG provides a way to automate our analysis efforts while still leveraging the full power of TruView. We aren’t worried about not using the XG to its fullest, because we’re looking at the long-term value over the product’s entire lifecycle. That mobile functionality is there if we need it. Plus, NetScout regularly releases new features and functionality.
We see a lot of possibilities with the OptiView XG platform and have had some interesting discussions with NetScout. We’re excited for future updates and upgrades that will allow us to leverage the XG in a lot of new and wonderful ways well into the future.